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Job Posts

Customer Insights Analyst- Safelite AutoGlass

MRE Secretary

Job Description:

The Customer Insights Analyst's primary responsibility is to translate customer satisfaction data into the "why" behind the "what" in order to improve the organization's understanding of the customer experience. The position will provide marketing research support, including but not limited to study design (i.e. survey design, discussion guide development), analysis and reporting.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.

Essential Functions:
Ownership of the analysis and reporting on customer satisfaction data, primarily including but not limited to Safelite's Customer Delight/NPS survey data, in order to share insights with business stakeholders and senior leadership

  • Perform ad hoc data requests on customer satisfaction data to address business questions as they arise

  • Leverage text analytics to mine verbatim customer comments and identify opportunity areas to improve the customer experience

  • Conduct market research activities including but not limited to research, analysis and reporting in order to support a variety of ad hoc qualitative and quantitative projects

Requirements:

  • 3-5 years' experience with quantitative marketing research methodologies and analysis

  • Bachelor's degree required

  • Experience analyzing large data sets preferred

  • Experience with Qualtrics survey platform and Text IQ platform preferred

  • Familiarity with SQL a plus

  • Experience working with customer satisfaction data preferred

  • Experience with BI Tools including Cognos preferred

  • Proficient with Microsoft Office

  • Experience with data visualization tools including Tableau preferred

Market Research Manager, Shopper Insights- Abbott Nutrition

MRE Secretary

MARKET RESEARCH MANAGER, SHOPPER INSIGHTS

Abbott is a global, broad-based health care company devoted to the discovery, development, manufacture and marketing of pharmaceuticals and medical products, including nutritionals, devices and diagnostics. The company employs approximately 91,000 people and markets its products in more than 130 countries.

The Market Research Manager for Shopper Insights is responsible for managing primary research and secondary analytics to guide business decisions.

KEY ACCOUNTABILITIES:

  • Proactively identify knowledge gaps in context of current business needs, recommending and aligning management to closing these knowledge gaps.

  • Create, align, and execute shopper learning plans in partnership with multi-functional teams:

    • Works collaboratively with internal partners to ensure business issues are translated into specific research questions with clear business impact.

    • Identifies research design and/or secondary data analysis that is appropriate to address business issue; interpret research findings and synthesize into actionable business insights and recommendations.

    • Assesses vendor research designs to ensure core business questions are answered and value is maximized.

    • Distils data from primary and secondary information sources to drive business decisions.

  • Provide actionable insights for how eCommerce can be used to accelerate growth of different Abbott categories.

  • Demonstrate agility in managing multiple priorities and projects in a complex and fast-paced environment.

  • Manage relevant IT tools as required, managing data uploads, accessibility, training, communication, and general support.

  • Support Pediatric brand insights initiatives when needed.

  • Travel at approximately 5%.

QUALIFICATIONS:

  • 5+ years of Insights experience with 2+ years in Shopper Insights, including some eCommerce background.

  • Demonstrated examples of personal leadership leveraging shopper insights/research to develop story for brands, categories, and retailers.

  • Strong influencing skills, and ability to work effectively with all levels of business team management.

  • Strong analytical skills - familiar and able to analyze secondary data (retail sales and Nielsen homescan).

  • Demonstrated experience managing a broad spectrum of research methodologies - working knowledge of technical market research skills, and having managed qualitative, quantitative research.

  • Proven ability to integrate data from different data sources to formulate actionable recommendations that provide clarity and direction to multi-functional team.

  • Excellent storyteller and communication skills, especially with PowerPoint.

  • Undergraduate degree.  MBA or MMR preferred.

Digital Marketing Analyst- Abercrombie & Fitch

MRE Secretary

Job Description

The Digital Marketing Analyst is responsible for conducting analysis of digital market campaigns and test and learn pilots to drive customer acquisition and LTV for the Abercrombie & Fitch and abercrombie kids brands. This position will lead the design of testing pilots, QA pilot set up in ad/mar-tech platforms in partnership with our agency and develop actionable insights to optimize ROI and drive personalization across digital marketing channels. The Analyst will play a key role in a newly-created team within the broader Analytics organization to accelerate learning and optimize results across digital marketing channels.
 

What will you be doing?

  • Define the measurement methodology for test & learn pilots within and across digital marketing channels

  • Design the structure and set up of pilots

  • Conduct analysis to inform prioritization of pilots

  • QA pilot set up in ad/mar-tech platforms

  • Actively monitor live pilots and refine as needed, calling out risks in real time

  • Share insights with internal analytics and brand marketing teams and develop action plans

  • Recommend optimizations for ongoing marketing campaigns

  • Partner with brand marketing teams to identify seasonal and campaign priorities and align test agenda based on insights and business objectives

  • Participate in brand-specific agency status meetings to recommend optimization of tactics and campaigns

  • Maintain reporting standards and performance benchmarks

  • Effectively communicate results to management and cross-functional partners on a regular basis

What will you need to bring?

  • 3-5 years of experience in digital marketing

  • Bachelor’s degree required

  • Demonstrated experience with test design and analysis

  • Ability to derive insights and develop action plans from data analysis

  • High level of experience in measuring and analyzing online marketing campaigns including natural and paid search, email, affiliate, display and social

  • Strong knowledge of digital data analysis techniques

  • High level of experience working with analytical software (e.g. Google Analytics, Omniture)

  • Strong knowledge of ad/mar-tech platforms

  • Ability to communicate results and insights to internal and external stakeholders with various levels of analytical and digital knowledge and at all levels of seniority

  • Strong proficiency with Microsoft Word and PowerPoint