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Customer Insights Analyst- Safelite AutoGlass

MRE Secretary

Job Description:

The Customer Insights Analyst's primary responsibility is to translate customer satisfaction data into the "why" behind the "what" in order to improve the organization's understanding of the customer experience. The position will provide marketing research support, including but not limited to study design (i.e. survey design, discussion guide development), analysis and reporting.

Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.

Essential Functions:
Ownership of the analysis and reporting on customer satisfaction data, primarily including but not limited to Safelite's Customer Delight/NPS survey data, in order to share insights with business stakeholders and senior leadership

  • Perform ad hoc data requests on customer satisfaction data to address business questions as they arise

  • Leverage text analytics to mine verbatim customer comments and identify opportunity areas to improve the customer experience

  • Conduct market research activities including but not limited to research, analysis and reporting in order to support a variety of ad hoc qualitative and quantitative projects

Requirements:

  • 3-5 years' experience with quantitative marketing research methodologies and analysis

  • Bachelor's degree required

  • Experience analyzing large data sets preferred

  • Experience with Qualtrics survey platform and Text IQ platform preferred

  • Familiarity with SQL a plus

  • Experience working with customer satisfaction data preferred

  • Experience with BI Tools including Cognos preferred

  • Proficient with Microsoft Office

  • Experience with data visualization tools including Tableau preferred