The Customer Insights Analyst's primary responsibility is to translate customer satisfaction data into the "why" behind the "what" in order to improve the organization's understanding of the customer experience. The position will provide marketing research support, including but not limited to study design (i.e. survey design, discussion guide development), analysis and reporting.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to have a happy work/life balance.
Ownership of the analysis and reporting on customer satisfaction data, primarily including but not limited to Safelite's Customer Delight/NPS survey data, in order to share insights with business stakeholders and senior leadership
Perform ad hoc data requests on customer satisfaction data to address business questions as they arise
Leverage text analytics to mine verbatim customer comments and identify opportunity areas to improve the customer experience
Conduct market research activities including but not limited to research, analysis and reporting in order to support a variety of ad hoc qualitative and quantitative projects
3-5 years' experience with quantitative marketing research methodologies and analysis
Bachelor's degree required
Experience analyzing large data sets preferred
Experience with Qualtrics survey platform and Text IQ platform preferred
Familiarity with SQL a plus
Experience working with customer satisfaction data preferred
Experience with BI Tools including Cognos preferred
Proficient with Microsoft Office
Experience with data visualization tools including Tableau preferred